Terms and Conditions

1. Agreement and eligibility

By creating an account, making or accepting a booking, or using KilatAutos, you accept these Terms and the EULA and acknowledge the Privacy Policy. You must be at least 18, able to contract, and use the Platform only for lawful activity in Singapore. If you act for someone else, you confirm you have their authority.

2. How the marketplace works

KilatAutos provides software for owners to request mobile car washes and for verified partners to choose available work. KilatAutos supports matching, credits, evidence, communications and payouts but does not itself perform the wash. A booking contract arises directly between the owner and the accepting partner, subject to these Platform rules.

3. Accounts and verification

Give accurate, current information; protect your password and device; and tell Support promptly about unauthorised access. Phone confirmation, partner identity review and payout-beneficiary checks may be required. Accounts are personal and may not be sold, shared or transferred. KilatAutos may recheck information to protect users or meet legal duties.

4. Bookings and matching

An owner chooses the vehicle, location, time window, wash options and instructions and must review the displayed total before submitting. A request is not assigned until an eligible partner accepts it. Details are disclosed in stages: public or unaccepted requests reveal only limited information, while the matched parties receive what is reasonably needed to perform the booking.

5. Vehicle owner responsibilities

• Have authority over the vehicle and provide safe, lawful access at the agreed place and time.
• Disclose relevant hazards, access limits, vehicle condition and special instructions accurately.
• Remove valuables and secure items that should not be handled; do not request unlawful or unsafe work.
• Review completion evidence promptly and raise genuine issues through the Platform.

6. Wash partner responsibilities

• Keep identity, service-area, availability and PayNow beneficiary details accurate and accept only work you can safely complete.
• Bring the promised supplies, follow the listed water arrangement and comply with location, environmental and safety rules.
• Follow the in-app workflow, communicate professionally, and create required before-and-after evidence without manipulating it.
• Protect owner information and use it only to deliver the booking; do not move or operate a vehicle unless expressly authorised.

7. Pricing, credits and payouts

Owners pay in Singapore dollars through PayNow to acquire Platform credits. The checkout shows the credits, any payment fee and total before payment. Credits are not bank deposits, do not earn interest and are usable only as KilatAutos permits. A booking reserves or deducts the displayed credits. Partner earnings are fixed when the booking is created and are credited after completion under the workflow.

• Partner withdrawals are made only to a validated Singapore PayNow mobile-number or NRIC/FIN proxy through Airwallex.
• Provider or network delay, compliance review, incorrect beneficiary data or insufficient Platform funding may delay a payout.
• KilatAutos will show any applicable owner fee or partner deduction before the user commits; promotions may have separate conditions.

8. Cancellations, completion and refunds

The Platform displays the applicable cancellation result before confirmation. An unmatched request that expires is returned to the owner wallet. Refunds, partner compensation and relisting after acceptance depend on timing, wash stage, responsibility and the rules shown in the booking. A wash is completed through required evidence and owner confirmation or the stated automatic-completion process; a good-faith dispute may pause release while reviewed.

9. Photos, reviews and user content

You keep ownership of content you submit but grant KilatAutos a worldwide, non-exclusive, royalty-free licence to host, secure, process, reproduce and show it as needed to operate, protect and improve the Platform and resolve disputes. Submit only lawful, relevant content that you have a right to share. Reviews must describe genuine bookings and may be moderated for fraud, threats, personal data or abuse.

10. Safety, damage and disputes

Do not begin or continue work where people, property or vehicles face unreasonable risk. Record existing and new damage through the workflow and contact emergency services where necessary. KilatAutos may review messages, evidence and transaction records, request information, hold a release or apply a reasonable account remedy, but is not a court, insurer or substitute for professional advice.

11. Prohibited conduct

• Fraud, impersonation, false evidence, review manipulation, harassment, discrimination or illegal activity.
• Moving an introduced booking off-platform to evade safety controls, fees or records.
• Scraping, automated acceptance, security probing, malware, access-control bypass or interference with the Platform.
• Misusing personal data, payment routes, promotions, chargebacks or another person's account.

12. Platform and third-party availability

We use reasonable care but do not promise uninterrupted or error-free service. Airwallex, PayNow, WhatsApp, maps, hosting, banks and telecommunications networks may be unavailable or change independently. KilatAutos may maintain, secure, change or discontinue features while continuing to handle completed transactions and legal obligations.

13. Responsibility and liability

Each user is responsible for their own acts, omissions, content, vehicle, equipment and direct service obligations. To the extent permitted by Singapore law, KilatAutos is not liable for indirect, consequential or purely economic loss that was not reasonably foreseeable. Nothing excludes liability that cannot lawfully be excluded, including fraud, wilful misconduct, or death or personal injury caused by negligence. Mandatory consumer rights remain unaffected.

14. Suspension and termination

You may ask to close your account after resolving active bookings and balances. KilatAutos may restrict, suspend or close access where reasonably needed for safety, security, legal compliance, verification failure, non-payment, fraud or material breach. Accrued payment duties, evidence, licences needed for retained records, disputes and provisions intended to survive continue after closure.

15. Changes to these Terms

We may update these Terms for legal, provider, security or product changes. We will publish the new version and effective date and give reasonable notice of material changes. Where law or the nature of a change requires it, we will request fresh acceptance. Earlier acceptances stay linked to the version presented at that time.

16. Singapore law and contact

Singapore law governs these Terms and the Singapore courts have non-exclusive jurisdiction, subject to mandatory rights. Before filing a claim, contact Support with enough detail for both sides to try to resolve it in good faith. If a provision is unenforceable, it is limited only as necessary and the remainder continues.